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John Jenkins
Vice President & Hotel Manager
Gaylord National Resort and Convention Center
"We are always looking to create that flawless experience by anticipating our guest needs. More importantly, though, we want to make sure our STARS are a part of everything we do so that they have that pride that comes from ownership for their resort. When creating ownership, I find people take greater pride and work much harder for the success of the team."
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Gunnard Cunningham
Vice President of Food & Beverage
Gaylord National Resort and Convention Center
"Integrity is the most important trait you can have as a leader—keeping your word, and being willing and able to always do the right thing. Our STARS and our guests deserve this, and without it, everything else falters."
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Joel Letofsky
Vice President of Finance
Gaylord National Resort and Convention Center
"Some of the most important parts of flawless experiences take place behind the scenes. It's our job to work proactively and anticipate every possible scenario to make the guest experience one that they'll always remember."
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Bob Moore
Vice President of Conference Management
Gaylord National Resort and Convention Center
"My favorite thing about my job is assisting with the career development of our STARS and leaders. There are few better feelings than when one of your people takes the next step in their career. Watching your time investment in developing that person pay off is hard to beat."
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Tina Sampson
Vice President of Sales & Marketing
Gaylord National Resort and Convention Center
"Our goal is not just to make the sales number. We truly believe we embrace our customers better than anyone out there. We really want them to be a part of our culture and who we are... We want them to GET it."
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Jesse Stewart
Vice President of Human Resources
Gaylord National Resort and Convention Center
"What excites me most about my job is to see things come together from nothing into something incredible. To see lives touched in such a positive way. We receive great feedback on quality and performance of our people."
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Joe Cestare
Director of Rooms
Gaylord National Resort and Convention Center
"My favorite quote about leadership comes from Abraham Lincoln, and it says a lot about working smarter. 'Give me six hours to chop down a tree, and I will spend the first four sharpening the axe.'"
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Joseph Gardner
Director of Leadership & Training
Gaylord National Resort and Convention Center
"Curiosity is an important quality for a successful Gaylord National leader. By being curious and consistently asking questions, you are inviting others to take more ownership of their operation."
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